ITIL 4 Fundamentals - Essentials of IT Service Management
Learn how to use the Information Technology Infrastructure Library (ITIL) framework in this free online IT course.
‘ITIL 4’ is the latest addition to the Information Technology Infrastructure Library (ITIL) family. As a flexible IT service management (ITSM) framework, ITIL 4 can be tailored to an organization's specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for ITIL certification to reap its many benefits.
ITIL 4 is a framework for information technology service management (ITSM) that provides a holistic and integrated approach to managing IT services in organizations. It is the latest version of the ITIL framework and upgrades its previous versions by incorporating new working methods, including Agile, DevOps, and Lean practices. ITIL 4 is designed to help organizations create value for their customers by focusing on four dimensions of service management: people, products, processes, and partners (also called the ‘four Ps’).
This framework helps organizations create, support and deliver IT services to fulfill their stakeholders' expectations. Excellence Consultants have designed this course to help you understand the ITIL 4 framework. We outline the four main components of ITIL 4: the ITIL service value system, the four dimensions of service management, the ITIL service value chain, and ITIL practices.
Our course lays out the requirements for ITIL certification and the benefits of acquiring it. We use illustrations to explain ITIL 4 and its related concepts and provide various charts, tables, and tabs in the ‘Resources’ section to help you master this versatile ITSM framework. We also include lesson summaries that you can draw on when needed. Sign up for this IT training course to master the essentials of the ITIL 4 framework and add a valuable new skill to your professional portfolio.
In This Free Course, You Will Learn How To:
- Define the term ‘ITIL framework’ and describe the ITIL 4 version
- Define ‘service management’ and ‘value co-creation in the context of organizations
- Explain how products, services, utility, warranty, and service relationships work
- Recognize different stakeholders in service management
- Discuss each of the four dimensions of the ITIL 4 framework in detail
- List the six factors that can impact the four dimensions of the ITIL 4 framework
- Analyze the ITIL Service Value System and discuss its five elements
- Describe the ITIL Service Value Chain and its six components
- Recognize the importance of acquiring ITIL certification
- Compare the opportunities for acquiring ITIL certifications for SMEs and large corporations
- Outline the levels of ITIL certification
- Evaluate different certification streams encountered after ITIL Foundation Certification.
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